Shipping Policy

Thank you for shopping with Lunariqo. We are committed to providing a secure, reliable, and transparent shipping experience for every customer. Please review the following shipping information before placing your order.

Order Processing

After your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.

Orders may be subject to additional verification due to payment review, address confirmation, product availability, or other order-related requirements.

Once your order has been dispatched, you may receive a shipping confirmation email containing available tracking information.

Shipping Destinations

Lunariqo ships to eligible destinations available during checkout.

Shipping availability may vary depending on the product, destination, local regulations, carrier restrictions, warehouse availability, and other logistical considerations.

If we are unable to ship your order to the address provided, we will contact you using the information associated with your order.

Shipping Fees

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Certain products, destinations, or promotional offers may qualify for free shipping. Any applicable shipping costs will be clearly presented before payment.

Tracking Your Order

When tracking information is available, it will be provided after your order has been shipped.

Please note that tracking information is managed by third-party shipping carriers and may not always update immediately after the package has been dispatched.

Customers are responsible for providing accurate contact information to ensure they receive order and shipping updates.

Shipping Address

Please carefully check your shipping address before completing your purchase.

Lunariqo is not responsible for shipping or delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your shipping information, please contact our customer support team as soon as possible. We will make reasonable efforts to update the information before the order enters the shipping process.

Once an order has been dispatched, address changes may no longer be possible.

Multiple Shipments

Depending on product availability, warehouse location, package size, or carrier requirements, items from the same order may occasionally be shipped separately.

If your order is divided into multiple packages, separate tracking information may be provided for each shipment.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Lunariqo does not control customs charges or local import regulations. Customers are encouraged to review the applicable import requirements in their country before placing an order.

Delivery Issues

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

• Around the delivery location

• With household members or neighbors

• Reception, mailroom, or building management areas

• Other secure locations where the carrier may have left the package

You may also contact the shipping carrier directly for additional information.

If you are still unable to locate your package, please contact Lunariqo Customer Support with your order number and tracking information.

Lost or Damaged Packages

If your shipment appears to be lost in transit or your package arrives damaged, please contact our customer support team with your order details.

For damaged shipments, we may request photographs of the package, shipping label, and affected product to help us review the issue.

Where appropriate, we will work with the shipping carrier to investigate the situation and determine a suitable resolution.

Shipping Delays

Shipping may occasionally be affected by circumstances outside our reasonable control, including customs inspections, severe weather, transportation disruptions, carrier delays, public holidays, high shipping volumes, natural disasters, or other unforeseen events.

Lunariqo will make reasonable efforts to assist customers with shipping-related concerns but cannot guarantee the performance of third-party carriers or customs authorities.

Incorrect or Undeliverable Addresses

If a package is returned because the address provided was incorrect, incomplete, refused, or otherwise undeliverable, additional shipping charges may apply if reshipment is requested.

Customers are responsible for ensuring that all delivery information provided during checkout is complete and accurate.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes or cancellations will be possible once the order has entered processing or has been transferred to a shipping carrier.

Contact Us

If you have any questions regarding shipping, tracking, or your order, please contact Lunariqo Customer Support through the contact information available on our website.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Lunariqo reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our operations, shipping practices, carrier requirements, or applicable regulations.